A Master Services Agreement (MSA) is the primary commercial contract governing use of Veliro’s services: fees, term, liability caps, indemnities, audit rights, and termination. It sits above order forms, DPAs, and SLAs that add product-specific commitments.
Enterprise procurement negotiates MSAs for data custody, subprocessors, insurance, and exit assistance, especially when network tokens underpin core revenue. Pay attention to migration clauses: what export assistance you receive if you leave, and how long tokens remain usable during transition.
MSA definitions should align with technical reality. If the MSA says “you own tokens” but integration uses the PSP’s TRID, the contract overpromises. TRID enrollment paperwork should match MSA representations.
Veliro’s MSA pairs with product order forms specifying volume tiers and support levels. Legal review alongside security review (AoC, SOC) completes vendor onboarding for payment infrastructure. Never sign on API ergonomics alone.
Negotiate data export and transition assistance before you need it; MSAs signed under sales urgency rarely improve at renewal when migration leverage is gone.